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Businesses Are Looking For You...Online

biz-search-online.jpgIf you're a business owner who sells to other businesses, a new study commissioned by Google of small-to-medium business owners' search habits should be eye-opening. To sum up: For many, the Web isn't a place to look for information, it's the only place.

Google's director of business-to-business and local markets, Sam Sebastian, shared some of the findings with me this morning. The study of more than 400 American purchase decisionmakers at SMBs conducted in March by Slack Barshinger asked business owners about their Internet habits. Among the findings: 93 percent of respondents said they use the Web to find work-related information, compared with 76 percent using trade publications and 69 percent using newspapers. More than half are online at least weekly, trying to solve a specific business problem. Twenty percent of SMBs use the Internet daily to try to resolve issues.

If you're a shipping or logistics provider, know that 46 percent of SMBs said they research providers online, while 51% purchase such services online. Vendors? More than three-quarters of respondents said they use search engines to find business suppliers.

And here's the really freaky thing--99 percent of respondents said they find search engines an effective way to find suppliers--compared with just 77 percent who said referrals from people they knew were effective! So we've hit the point where apparently many of us trust an anonymous box to help us make business decisions more than we do our own colleagues and friends.

If your Web site isn't quite up to snuff, get cracking--59 percent of SMB owners visited advertisers' websites as their next step after doing a search.

On the social media side, interest has definitely jumped. Just one year ago, 18% of respondents said they participated in blogging--now, it's 40 percent. The study found substantial participation, with 53 percent of SMBs perusing online forums and more than 45 percent using social networking sites and blogs. Just 13 percent said they have their own blog, so if you're doing that, you still have a chance to stand out from the crowd.

Personally, I've been a bit skeptical about the idea that videos on YouTube are really a way to promote your business. But SMBs are checking them out -- the study found video sites were visited by 44 percent of respondents in search of how-to and other basic business information.

Obviously, Google commissioned the study to give it leverage to convince SMBs that they should advertise on Google. But whether you've got an online marketing budget right now or not, the study's findings provide a road map for any company looking to learn more about how their vendors and business customers use the Internet, and how they can be more easily found online.

Personally, I got a great free online marketing tip out of the conversation with Sebastian. Ever noticed those Google Maps-based search results that often appear at the top of a Google search? I always wondered how to get in those, and it turns out it's easy as snap.

Google has a free service, Google Local--enter your address and you can appear in that map for local services in searches on your industry made by local browsers. There's one way to get your company noticed online that won't cost you a dime.
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8 Comments

It's a great confirmation. Business owners should pay attention to these reports, it simply means your customers will come to you, rather than spending your time looking for them. The trick is to convert your website visitors into leads and paying customers once they get to your website.

Samantha
www.WinaFreeCustomWebsite.com

In our various businesses we've turned to the internet to create a web presence for the purpose of marketing our business. One key point about the internet is that people still want to connect with people. Videos and pictures of people on your blog, website, etc is essential.

Great article - the world in increasingly turning towards the web for online commerce.

Julie
http://www.healthystreaming.com
http://http://jfontaine3.qhealthbeauty.com

Great job,

What you’re discussing is how buyers buy today, and how market leaders need to help them buy.

Market losers will keep “chasing” buyers versus guiding them to a sale.

The web is the key place to build trust prior to the first discussion.

Or you can stuff windshield fliers under random car wipers and create “marketing litter” as I discuss in my blog post: http://nosmokeandmirrors.wordpress.com/2009/09/29/11-follow-the-leader-is-a-dangerous-game-particularly-when-you-follow-a-hippos/

And if you chose to do the same old same old…how’s that working for you?

Mark Allen Roberts

www.outbsolutions.com

Great info. It's what I'd expect, but it's great to have it confirmed.

Any quantitative info (or even gut feelings) as to whether larger businesses do the same?

Great thoughts Carol.
I have one question for you if I may.
I would be really interested in whether Google had done some research on the types of words that the small business owners are typing into Google.
While there are the obvious products they might be looking for, there are so many small business owners having issues in running their business there should be some words they type in when looking for help in their business.

Andee Sellman
http://www.onesherpa.com

Those are some eye-opening numbers. But when I think about it, I would have to admit that I as well use that trusted google search to find almost anything. Business or home related.

Web Ideas Online Blog

Thanks for the article Carol. I jsut wanted to confirm the above from a real life experience. My company did a complete web redesign last year based on what we were learning about the above and we have been amazed at the hits we are getting. Integrated Time is in Milwaukee, WI and we recently sold our Time and Attendance software to a company in the British Virgin Islands. They found us by a simple Google search for time and attendance. We get weekly hits from around the nation. It was the best advertising dollars we ever spent.

Keep in mind you want to make sure you have your process and people setup to be able to properly service the additional business or it is money being thrown out the window.

Now we are taking it to a new level with Linked In and are beginning to see fruit from that. On the other side we dropped out phone book advertising.

This is good to know. However, I think we all knew that people come to the internet in search of information. That's why we call the net, "the information super high way." It's good that google conducted the studies and it's a smart move for individuals and small business owners tp provide information products to customers. Give people what they want. They want INFORMATION! Again, good article!

Judah Swagerty
Internet Marketer / Entrepreneur Success & Life Strategies Coach
http://eBizSuccessU.com

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